Strategy and Operations Senior Associate (Remote - West Coast Preferred)

Job description

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies.

We are seeking a Strategy & Operations Senior Associate on a contract basis to help support our Customer's business needs. This role is remote, West Coast preferred.

This role will have strong operational and analytical skills, plus hands-on HTML coding ability, to drive iterative improvements to fraud dispute templates and processes. This role centers on optimizing dispute resolution accuracy and efficiency through ongoing refinement and implementation of solutions.

Responsibilities:
Lead iterative improvements to dispute templates to enhance accuracy and user clarity.
Implement updates and improvements in HTML-based templates to streamline workflows.
Analyze dispute outcomes to identify improvement opportunities and measure success.
Collaborate with product, engineering, and operations teams to deliver scalable improvements.
Monitor and refine processes to improve dispute resolution rate and accuracy.

Skills and Qualifications:
3+ years of experience in operations, strategy, or analytics roles.
Proven ability to manage performance improvements and implement operational solutions.
Proficiency in HTML with experience editing and maintaining templates.
Strong data analysis skills (SQL, Excel) to evaluate process effectiveness.
Excellent communication and cross-functional collaboration abilities.
Bachelor’s degree or equivalent experience.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.