Healthcare Customer Service Representative – Remote USA | $21–$27/Hour + SoHo Lifestyle Benefits

📝 Job Description 

Are you passionate about helping others and looking for a remote career in healthcare support? We are seeking motivated and compassionate individuals to join our growing team as a Healthcare Customer Service Representative (Remote – USA).

This role is ideal for those who want to make a meaningful impact on patients’ lives while working from the comfort of their home. With competitive pay between $21–$27 per hour, excellent training, and exclusive SoHo-inspired lifestyle benefits, this position provides the perfect balance of professional growth and personal well-being.

📋 Key Responsibilities

As a Healthcare Customer Service Representative, you will serve as the primary connection between patients, healthcare providers, and insurance teams, ensuring members receive the highest level of care and support. Your role will involve:

  • Answering inbound calls and digital inquiries from patients, caregivers, and healthcare professionals.

  • Assisting with insurance eligibility, claims, billing, and benefit-related questions.

  • Coordinating with providers and pharmacies to resolve medication, referral, and scheduling issues.

  • Documenting all interactions accurately in electronic health record (EHR) or CRM systems.

  • Handling sensitive health information with strict confidentiality (HIPAA compliance).

  • Providing empathetic support to patients navigating complex healthcare situations.

This position is more than just answering calls—it’s about offering guidance, reassurance, and solutions to individuals relying on the healthcare system.

🎓 Skills & Qualifications

We welcome candidates from both healthcare and non-healthcare backgrounds. Full paid training will be provided to set you up for success.

Required Qualifications:

  • High school diploma or GED.

  • Strong communication and active listening skills.

  • Ability to multitask while maintaining accuracy and professionalism.

  • Reliable internet connection and quiet workspace.

  • Commitment to patient-centered service.

Preferred Qualifications (Not Required):

  • Previous experience in healthcare, call center, pharmacy, or insurance.

  • Familiarity with HIPAA regulations.

  • Bilingual fluency (Spanish/English or other languages).

💰 Salary & Compensation

We know financial stability matters. That’s why we offer one of the most competitive pay structures in the industry:

  • Hourly Pay: $21–$27/hour based on experience.

  • Weekly Earnings: $840–$1,080 for full-time schedules.

  • Overtime Pay: Higher rates for evenings, weekends, or peak hours.

  • Performance Incentives: Bonuses for quality, accuracy, and customer satisfaction.

  • Direct Deposit Options: Weekly or bi-weekly payments.

This ensures you’re rewarded fairly for your dedication while enjoying the flexibility of working from home.

🎁 Benefits & SoHo Lifestyle Perks

We go beyond traditional benefits to ensure your well-being and work-life balance.

Core Benefits Include:

  • 100% remote position—work from anywhere in the USA.

  • Flexible schedules (part-time or full-time).

  • Paid training and continuing education programs.

  • Health, dental, and vision insurance (for eligible employees).

  • Paid time off, sick leave, and holiday pay.

  • 401(k) with employer matching (after eligibility).

Exclusive SoHo-Inspired Lifestyle Perks:

  • Discounts on SoHo wellness and co-working spaces.

  • Complimentary access to virtual yoga, pilates, and meditation sessions.

  • Stipends for personal growth activities like online courses or cultural events.

  • Virtual networking events with like-minded professionals.

  • Lifestyle bonuses for boutique shopping, dining, and wellness centers.

We believe in a balanced lifestyle where you not only earn well but also enjoy experiences that enhance your daily life.

🌟 Why Join Us?

  • Meaningful Work: Be part of a team making a difference in healthcare.

  • Work-Life Balance: Fully remote with flexible hours.

  • Professional Growth: Career advancement opportunities in customer support, training, or healthcare management.

  • Inclusive Culture: A supportive environment that values diversity and teamwork.

  • SoHo Benefits: Unique perks designed to elevate your lifestyle and career satisfaction.

🚀 Career Growth Opportunities

We encourage career development and offer multiple pathways for advancement, including:

  • Senior Healthcare Service Specialist

  • Quality Assurance Analyst

  • Training & Development Coordinator

  • Team Lead / Supervisor

  • Operations or Program Manager

With structured mentorship programs and professional development support, your career doesn’t stop at customer service—it evolves into leadership and specialized healthcare support roles.

🏆 What Current Employees Say

“This job gave me the stability I needed while also allowing me to work from home. The training was excellent, the pay is fair, and I genuinely feel like I’m helping people every day. Plus, the SoHo lifestyle perks make me feel like the company values me as a whole person, not just as an employee.” – Current Remote Healthcare Specialist

📍 Work Environment

  • Location: Remote USA (applicants must reside within the United States).

  • Schedule: Part-time and full-time shifts available, including evenings and weekends.

  • Setup: Laptop/PC, headset, and reliable internet required (company support provided for equipment in some cases).

✅ How to Apply

If you’re ready to start a rewarding remote career in healthcare, with pay ranging from $21–$27 per hour, excellent benefits, and unique SoHo lifestyle perks, we want to hear from you!

Click Apply Now to join our team as a Healthcare Customer Service Representative (Remote USA). Positions are limited, so apply today and take the first step toward a stable, meaningful, and flexible career.

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